Support

Help Centre

The questions we are asked most, answered properly.

If you bought a ticket

Where are my tickets?: Eventixx emails your ticket and its QR code to the address you gave at checkout, as soon as payment clears. If it has not arrived, check your spam folder first, then open your tickets — every ticket you have bought is there and you can send it to yourself again. If the email address on the order is wrong, write to support@eventixx.co.za with your order number and we will correct it.
Do I need to print anything?: No. The QR code on your phone is the ticket. Screenshot it before you travel if you are going somewhere with poor signal — the code does not need a connection to be scanned.
Can I get a refund?: Refunds are handled by Eventixx. Each event's refund policy is set by its organiser and shown on the event page. To ask for a refund, open the ticket in My Tickets and tap “Request a refund”, message Eventixx on WhatsApp from the event page, or email support@eventixx.co.za. Under the Consumer Protection Act you may still be entitled to a refund in certain circumstances, and the full position is set out in section 6 of the Terms.
Can I give my ticket to someone else?: Only where the organiser allows it — tickets are non-transferable by default. Reselling above face value is not permitted on Eventixx. Ask the organiser before you make plans.
What am I actually paying on top of the ticket price?: The ticket price is set by the organiser. On top of that a service fee and the payment processor's fee are added at checkout, and both are shown to you before you pay — there is nothing added afterwards. Free tickets carry no fees at all. The exact percentages are listed on the organiser pricing page.
The event was cancelled or moved. What now?: If an event is cancelled, Eventixx refunds every ticket-holder in full automatically, fees included, and emails you when it is done. If an event is moved, the organiser tells ticket holders, and whether you can get a refund depends on the event's refund policy. Either way, if you have questions, email support@eventixx.co.za with the event name and your order number.

If you are running an event

How do I list an event?: Create an organiser account and use the event wizard — it walks you through dates, ticket types, pricing and your event page. For Organisers covers what you need before you start.
When do I get paid?: Payouts are tracked per event in your payouts dashboard, which shows what has been collected, what has been deducted and what is owed to you. Verified banking details must be on file before a payout can be released.
How do people get through the door?: Use the check-in scanner on your phone at the entrance. It reads each ticket's QR code and marks it used, so the same ticket cannot get two people in.
How do I cancel my event?: Email support@eventixx.co.za with the event name. Eventixx cancels it for you, and every ticket-holder is refunded in full automatically and emailed. Card processing fees our payment processor keeps are recovered from your payout, as set out in the Host Terms.
Can I offer free tickets or discount codes?: Yes to both. Free tickets (R0.00) carry no platform or processing fees. Promo codes are set up per event in the organiser dashboard.

Help Centre

If you bought a ticket

If you are running an event

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